After placing your order at www.skin-matter.com you will receive 2 emails from us: one with the order confirmation (that we received it and it is being processed) and another one, shipment confirmation (that it is shipped and on the way to you). If there are any issues with the payment or our stock we will contact you in no time in order to solve the issue.
Depending on where you are based, the delivery of your order might take up to 1-3 working days for Germany and 5-7 working days for Europe. If you are based outside of Europe, the delivery time is strongly dependent on the local logistics partner and might take up to 14 working days. We always ship your order straight away, because we know how excited you will be when you get it. Still, there are some things that are not in our control, so please do understand that the delivery might be sometimes affected due to various circumstances. If your order is not delivered after 2 weeks, please drop us an email and we will “investigate” for you: email@example.com
Please note that due to the impact of COVID-19 some orders might experience slight delays. We thank you in advance for your understanding.